Returns & Exchange Policy
At Pathaan.co.uk, we are committed to delivering premium quality clothing with exceptional value and service. Please read our policy carefully before placing your order.
General Returns & Exchanges
All regular-priced items may be returned or exchanged within 7 working days of delivery, subject to approval from our team.
Once your request has been approved:
- The item must be sent back within 7 working days from the delivery date.
- Items must remain:
- Unworn
- Unwashed
- In original condition
- With all tags and packaging intact
Requests made outside the stated timeframe may not be accepted.
Sale Items
- Sale items may be exchanged within 7 working days of delivery, subject to stock availability.
- Sale items are strictly non-refundable.
Clearance Items
All clearance items are considered final sale.
- Clearance items cannot be returned or exchanged under any circumstances.
Exchange Policy
Exchanges are subject to stock availability.
If the requested size or item is unavailable, we may offer:
- Store credit
- Alternative exchange options
at our discretion.
Shipping & Postage Charges
We proudly offer free UK shipping across our collections, including selected promotional and discounted items.
However, for returns or exchanges not caused by an error on our side (including incorrect size selection, change of preference, or change of mind):
- Customers are responsible for all return shipping and reshipping charges.
- For approved refunds, the original shipping cost incurred by us may be deducted from the refund amount, even where free shipping was provided at checkout.
Incorrect or Faulty Items
In the rare event that you receive an incorrect or faulty item, we will gladly:
- Cover all related shipping costs
- Arrange a replacement, exchange, or refund accordingly
Please contact us immediately upon receiving the item.
How To Request a Return or Exchange
To request a return or exchange, please contact us within 7 working days of receiving your order and include:
- Your order number
- Reason for return or exchange
- Supporting photographs (if applicable)
Contact Us
- Website: Pathaan.co.uk
- Email:info@pathaan.co.uk
- whatsApp:+447958081812
Important Information
- Returns sent without prior approval may not be accepted.
- We strongly recommend using a tracked shipping service, as we cannot be held responsible for parcels lost in transit.
Thank you for choosing Pathaan.co.uk.
Your support allows us to continue offering luxury Pakistani fashion at accessible prices while maintaining the highest standards of quality, craftsmanship, and customer care.